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Inside Technical Sales Support - Customer Service Representative

Kaman Fluid Power, a division of Kaman Distribution, is a leading provider of motion control products offering all types of hydraulic and pneumatic cylinders, motors, pumps, filters, and valves as well as design and production of hydraulic power units, vacuum products, lubrication systems and complete turnkey engineered systems and solutions. We are committed to providing a high level of customer service delivered through a national network of branch and distribution centers.
We are seeking a dynamic and motivated Inside Technical Sales Support Representative (Customer Service Representative) to join our team in Tonawanda, NY. This exciting opportunity offers the ability to partner with other teams in order to increase customer satisfaction and expand our customer base.
Power your career with a company that powers the future.
Responsibilities:
Handle incoming phone calls for pricing, lead times, expediting, literature, data sheets, etc
Process incoming mailed, emailed, faxed, and EDI orders and quotations through the ERP System
Manage requests and provide support to the outside sales team which can include any or all of the following:
Processing and expediting customer orders
Creation and maintenance of quotations
Verification of confirming orders
Satisfying requests for literature, sales samples, and technical information
Communicate to outside sales force opportunities deserving additional attention
Joint customer visits with Account Managers to establish stronger relationships with customers
Provide support to Account Managers with product knowledge and/or support to close pending quotes
Creation of purchase orders for drop ships, rush or special orders and enter on Vendor Web-site when required
Creation of stock replenishment purchase orders for specific product lines, if assigned by customer service team lead
Filing, record-keeping, and database clean-up and maintenance
Assist with Inventory Management such as Cycle Counting and Bin Projects
Assist in the resolution of AR/AP discrepancy issues
Support local and regional management staff as needed
Provide back-up counter and warehouse assistance as business levels require



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