Bilingual Customer Service Representative ( Spanish/English)
1.
0 Tonawanda, NY Tonawanda, NY Temporary Part-time Seasonal Full-time Temporary Part-time Seasonal Full-time $20 - $23 an hour $20 - $23 an hour 4 days ago 4 days ago 4 days ago Customer Service Representative About Us:
PoolSupplies.
com is a leading national pool supply company offering all items needed to own and operate a swimming pool.
Our goal is to offer all consumers products and brands that they not only trust, but depend on for pool sanitization, safety and fun.
The primary method of sales is through e-commerce channels with shipments directly to the end user.
Job
Summary:
We are looking for a dynamic individual to join our team as a Customer Service Representative.
This role is pivotal in delivering outstanding customer support while requiring strong communication skills and effective problem solving abilities.
The ideal candidate is committed to ensuring customer satisfaction and excels in promoting our products to drive sales.
Qualifications:
Minimum 1-2 years of relevant customer service and/or sales experience in an office or call-center environment.
Excellent communication and interpersonal skills.
Must be able to read, write , comprehend and communicate in Spanish Must be able to read, write, comprehend and communicate in English Understanding of Customer Experience.
Proficient in Microsoft Windows and Microsoft Office.
Strong listening and telephone skills; ability to manage stressful situations appropriately.
Team player with excellent organizational and time management skills.
Scheduling flexibility - evening and weekend hours are required, as well as seasonal overtime.
Excellent attendance record.
Duties and
Responsibilities:
Process orders, credit notes, complaints, and other requests.
Respond to customer inquiries via phone, email, and chat, actively identifying sales opportunities.
Resolve customer issues and complaints with empathy and efficiency.
Promote and upsell products to meet customer needs.
Resolve issues and troubleshoot.
Identify and escalate priority issues.
Collaborate with other departments.
Project a professional, enthusiastic, and friendly demeanor.
Participate in projects as required.
Read, understand, and apply all procedures related to your role and all communications from your manager/leads.
Develop a detailed understanding of company products.
Research required information using available resources.
Suggest new and better ways to improve systems, procedures, and customer relations.
Complete required daily tasks within the department.
Perform other duties as assigned.
Preferred Skills:
Sales experience.
Experience with Amazon, eBay or Walmart marketplaces a plus.
Prior experience with Oracle NetSuite a plus.
Job Types:
Full-time, Part-time, Seasonal Pay:
$20.
00 - $23.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Referral program Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Evening shift Weekly day range:
Every weekend Monday to Friday Weekends as needed Work setting:
In-person Office People with a criminal record are encouraged to apply Application Question(s):
How many years of customer service (or call center) experience do you have? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Tonawanda, NY Tonawanda, NY Temporary Part-time Seasonal Full-time Temporary Part-time Seasonal Full-time $20 - $23 an hour $20 - $23 an hour 4 days ago 4 days ago 4 days ago Customer Service Representative About Us:
PoolSupplies.
com is a leading national pool supply company offering all items needed to own and operate a swimming pool.
Our goal is to offer all consumers products and brands that they not only trust, but depend on for pool sanitization, safety and fun.
The primary method of sales is through e-commerce channels with shipments directly to the end user.
Job
Summary:
We are looking for a dynamic individual to join our team as a Customer Service Representative.
This role is pivotal in delivering outstanding customer support while requiring strong communication skills and effective problem solving abilities.
The ideal candidate is committed to ensuring customer satisfaction and excels in promoting our products to drive sales.
Qualifications:
Minimum 1-2 years of relevant customer service and/or sales experience in an office or call-center environment.
Excellent communication and interpersonal skills.
Must be able to read, write , comprehend and communicate in Spanish Must be able to read, write, comprehend and communicate in English Understanding of Customer Experience.
Proficient in Microsoft Windows and Microsoft Office.
Strong listening and telephone skills; ability to manage stressful situations appropriately.
Team player with excellent organizational and time management skills.
Scheduling flexibility - evening and weekend hours are required, as well as seasonal overtime.
Excellent attendance record.
Duties and
Responsibilities:
Process orders, credit notes, complaints, and other requests.
Respond to customer inquiries via phone, email, and chat, actively identifying sales opportunities.
Resolve customer issues and complaints with empathy and efficiency.
Promote and upsell products to meet customer needs.
Resolve issues and troubleshoot.
Identify and escalate priority issues.
Collaborate with other departments.
Project a professional, enthusiastic, and friendly demeanor.
Participate in projects as required.
Read, understand, and apply all procedures related to your role and all communications from your manager/leads.
Develop a detailed understanding of company products.
Research required information using available resources.
Suggest new and better ways to improve systems, procedures, and customer relations.
Complete required daily tasks within the department.
Perform other duties as assigned.
Preferred Skills:
Sales experience.
Experience with Amazon, eBay or Walmart marketplaces a plus.
Prior experience with Oracle NetSuite a plus.
Job Types:
Full-time, Part-time, Seasonal Pay:
$20.
00 - $23.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Referral program Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Evening shift Weekly day range:
Every weekend Monday to Friday Weekends as needed Work setting:
In-person Office People with a criminal record are encouraged to apply Application Question(s):
How many years of customer service (or call center) experience do you have? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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